Using Problem Step Recorder (PSR)

You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem----

Notes 1.      When you record steps on your computer, anything you type will not be recorded.

          2.      Some programs, like a full-screen game, might not be captured accurately or might not provide useful details to a support professional.

>Click START menu

>Type PSR and ENTER

>Click START RECORDING

>when you have ended recording click STOP RECORDING

>In theSave As dialog box, type a name for the file, and then click Save (the file is saved with .zip extension)

After recording and saving a .zip file, click the help down arrow , and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.

Note

• You won't be able to click the Send to e‑mail recipient option until you've recorded and saved a file.
  
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